THE PUNCHIIT APP
GETTING STARTED
1. WHAT APP DO I DOWNLOAD TO ACCESS PUNCHIIT FITNESS?
Download the PuncHIIT Fitness app, powered by Exercise.com, from the Apple App Store or Google Play. There are currently two apps available as we transition to new software. Make sure you download the app titled "PuncHIIT Fitness;" "Punchiit Fitness Inc." is no longer operational.
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2. WHAT LOGIN DO I USE?
If you have made a purchase with us, even for a free class, the system will have asked for an email during account set up, and will have auto-generated a password for you and sent it to your email. Use this email and password to log in to the app. If you haven't made a purchase with us yet, you will need to do so in order to be added to our system. You can visit our Webshop online to make your first purchase.
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3. I NEVER RECEIVED A PASSWORD. WHAT DO I DO?
First, check your junk mail, as automated emails sometimes end up there. If you still don't see It, you can tap "Forgot Password" on the login screen, and follow the reset instructions provided.
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4. I HAD THE VIRTUAGYM APP BEFORE. CAN I STILL USE THAT?
No - PuncHIIT Fitness has transitioned to a new platform powered by Exercise.com for all purchases and bookings. Bookings made on the Virtuagym app will not be considered scheduled, and the app will be removed from the app store once our transition is complete.
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5. I HAD THE VIRTUAGYM APP BEFORE. DO I NEED TO REPURCHASE MY RECURRING GROUP FITNESS OR PERSONAL TRAINING PACKAGE?
No - your information was transferred automatically, including package details, remaining credits, and billing info. You would have received an email with your temporary password. Aside from downloading and using the new app, nothing else needs to be done.
GROUP FITNESS
1. HOW DO I SEE THE FULL CLASS SCHEDULE?
The full class schedule is not available on the app, as bookings are categorized by class type. You can see the full class schedule on the website here.​
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2. HOW DO I PURCHASE A FREE CLASS, TWO WEEK TRIAL, OR MEMBERSHIP?
From the website, visit the Group Fitness section on the Webshop here. Links will take you directly to the product page. If you're purchasing from the app, open the menu on the lefthand side and click "Shop Memberships" followed by "Group Fitness".
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3. HOW DO I BOOK A GROUP FITNESS CLASS?
Open your app and login. On the bottom menu you will see "Booking," and once clicked you will see your available types of bookings based on your package type. Click "Group Fitness Classes," and then choose the class type you would like to book - Kickboxing, Kettlebells, Strength, and so on. Choose the date you would like to book on, and click "Book" next to the class time, and then "Book Session" on the next page. You're in! You should receive an email confirmation. Check out our instructional video here to see what each step will look like on the app.
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4. HOW DO I CANCEL A GROUP FITNESS CLASS?
From your Dashboard view, you will see a calendar and reminders. Choosing a day on your calendar will show you your classes booked for that day in your reminders. Click the class you want to change or cancel. A page will pop up with the class information, and at the bottom you will see "Change or Cancel". Click that, and follow the prompts to complete your cancellation. You can also see your booked classes from the "Appointments" tab, and follow the same process to cancel the class from there.
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5. WHAT HAPPENS IF I CANCEL LATE OR NO SHOW?
Late cancellation is within 1 hour of the class start time. For Group Fitness classes, we ask that you cancel your session as soon as you know you won't be able to make it so that instructors have accurate numbers for planning, and so that in the event of a waitlist, others can find a spot in class. For Unlimited Monthly members, there is no penalty for late cancellations or no-shows, though we do ask you be as respectful as possible to the flow of the classes. For members on punch passes, late cancellation or no-shows may result in a loss of that credit.
PERSONAL TRAINING
1. HOW DO I PURCHASE A PERSONAL TRAINING PACKAGE?
From the website, visit the Personal Training section on the Webshop here. Links will take you directly to the product page. If you're purchasing from the app, open the menu on the lefthand side and click "Shop Memberships" followed by "Personal Training".
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2. HOW DO I BOOK PERSONAL TRAINING SESSIONS?
Open your app and login. On the bottom menu you will see "Booking," and once clicked you will see your available types of bookings based on your package type. Click "Personal Training," and then choose the training type you would like to book - Strength/Conditioning, Padwork, and so on. Next, choose your trainer to view their schedule. Select the time slot you would like, and click "Book" followed by "Book Session" on the next page. You will receive a confirmation email. Check out our instructional video here to see what each step will look like on the app.
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3. HOW DO I RESCHEDULE OR CANCEL A PERSONAL TRAINING SESSION?
From your Dashboard, click the "Appointments" tab on the bottom menu bar. All of our upcoming appointments will be listed. Click the appointment you need to alter, and at the bottom of the page click "Cancel or Change." A pop up will populate giving options to cancel or reschedule. Click the appropriate option, and follow the prompts to complete the booking. You will be sent a confirmation email. Appointments inside of 6 hours can only be canceled, and you may need to contact your trainer directly to reschedule.
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4. WHAT HAPPENS IF I CANCEL LATE OR NO SHOW?
Any bookings canceled within 6 hours are considered late cancel, and may result in a loss of credit. Contact your trainer directly with any issues, and decisions about credits can be made on a case by case basis. Any appointments missed without notice will result in a loss of a credit.
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5. HOW DO I SEE HOW MANY CREDITS I HAVE REMAINING?
To see your credit balance, login online here with the same credentials you use on the app. Click the lefthand menu and then click "My Stuff," and then "My Packages". This page will show you all active packages for Personal Training and Group Fitness. You will see a summary of each, that says "Total" indicating sessions provided from that package, "Used" indicating sessions that were booked and attended, and "Remaining" indicating sessions that have been booked for future dates but not yet completed, and unbooked credits.
NOTIFICATIONS
1. HOW DO I PURCHASE A PERSONAL TRAINING PACKAGE?
From the website, visit the Personal Training section on the Webshop here. Links will take you directly to the product page. If you're purchasing from the app, open the menu on the lefthand side and click "Shop Memberships" followed by "Personal Training".
​
2. HOW DO I BOOK PERSONAL TRAINING SESSIONS?
Open your app and login. On the bottom menu you will see "Booking," and once clicked you will see your available types of bookings based on your package type. Click "Personal Training," and then choose the training type you would like to book - Strength/Conditioning, Padwork, and so on. Next, choose your trainer to view their schedule. Select the time slot you would like, and click "Book" followed by "Book Session" on the next page. You will receive a confirmation email. Check out our instructional video here to see what each step will look like on the app.
​
3. HOW DO I RESCHEDULE OR CANCEL A PERSONAL TRAINING SESSION?
From your Dashboard, click the "Appointments" tab on the bottom menu bar. All of our upcoming appointments will be listed. Click the appointment you need to alter, and at the bottom of the page click "Cancel or Change." A pop up will populate giving options to cancel or reschedule. Click the appropriate option, and follow the prompts to complete the booking. You will be sent a confirmation email. Appointments inside of 6 hours can only be canceled, and you may need to contact your trainer directly to reschedule.
​
4. WHAT HAPPENS IF I CANCEL LATE OR NO SHOW?
Any bookings canceled within 6 hours are considered late cancel, and may result in a loss of credit. Contact your trainer directly with any issues, and decisions about credits can be made on a case by case basis. Any appointments missed without notice will result in a loss of a credit.
​
5. HOW DO I SEE HOW MANY CREDITS I HAVE REMAINING?
To see your credit balance, login online here with the same credentials you use on the app. Click the lefthand menu and then click "My Stuff," and then "My Packages". This page will show you all active packages for Personal Training and Group Fitness. You will see a summary of each, that says "Total" indicating sessions provided from that package, "Used" indicating sessions that were booked and attended, and "Remaining" indicating sessions that have been booked for future dates but not yet completed, and unbooked credits.
CREDITS & CANCELLATION POLICY
GETTING STARTED
1. WHAT APP DO I DOWNLOAD TO ACCESS PUNCHIIT FITNESS?
Download the PuncHIIT Fitness app, powered by Exercise.com, from the Apple App Store or Google Play. There are currently two apps available as we transition to new software. Make sure you download the app titled "PuncHIIT Fitness;" "Punchiit Fitness Inc." is no longer operational.
​
2. WHAT LOGIN DO I USE?
If you have made a purchase with us, even for a free class, the system will have asked for an email during account set up, and will have auto-generated a password for you and sent it to your email. Use this email and password to log in to the app. If you haven't made a purchase with us yet, you will need to do so in order to be added to our system. You can visit our Webshop online to make your first purchase.
​
3. I NEVER RECEIVED A PASSWORD. WHAT DO I DO?
First, check your junk mail, as automated emails sometimes end up there. If you still don't see It, you can tap "Forgot Password" on the login screen, and follow the reset instructions provided.
​
4. I HAD THE VIRTUAGYM APP BEFORE. CAN I STILL USE THAT?
No - PuncHIIT Fitness has transitioned to a new platform powered by Exercise.com for all purchases and bookings. Bookings made on the Virtuagym app will not be considered scheduled, and the app will be removed from the app store once our transition is complete.
​
5. I HAD THE VIRTUAGYM APP BEFORE. DO I NEED TO REPURCHASE MY RECURRING GROUP FITNESS OR PERSONAL TRAINING PACKAGE?
No - your information was transferred automatically, including package details, remaining credits, and billing info. You would have received an email with your temporary password. Aside from downloading and using the new app, nothing else needs to be done.